Privacy Notice 

Introduction

At Sizwim Homecare, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard the personal data of our clients, staff, and their relatives or friends in compliance with UK data protection laws (GDPR & Data Protection Act 2018).

“Processing” includes collecting, recording, storing, sharing, or deleting data. We ensure transparency in why we need your data and how it is used.

For any questions or concerns, contact us at:
📧 info@sizwimhomecare.co.uk or Call 01482 353 070

1. Clients & Potential Clients

What Data Do We Collect?

To deliver safe, high-quality care, we process:
✅ Basic & Contact Details – Name, address, date of birth, next of kin.
✅ Financial Information – Payment details, funding arrangements.
✅ Special Category Data (Requiring Extra Protection):

  • Health & Social Care Data (physical/mental health records).
  • Sensitive Data (race, ethnicity, religion, sexual orientation – only where necessary).

Why Do We Need This Data?

🔹 Legal Obligations – Under the Health and Social Care Act 2012 & Mental Capacity Act 2005.
🔹 Special Category Processing Justifications:

  • Safeguarding under social protection laws.
  • Person-centred care delivery.
  • Compliance with CQC (Care Quality Commission) regulatory requirements.

Consent-Based Processing:

  • Where consent is required, we will:
    • Clearly explain the purpose.
    • Offer a freely given, explicit choice.
    • Allow easy withdrawal of consent at any time.

How & Where Is Data Shared?

We collect/share data via:
📞 Face-to-face, phone, email, post, website, apps, and forms.

Third Parties May Include:

  • Healthcare providers (GPs, hospitals, social workers).
  • Local Authorities & safeguarding teams.
  • CQC, police, or law enforcement (where legally required).

2. Staff

What Data Do We Hold?

To ensure legal employment compliance, we process:
✅ Personal & Financial Data – Name, address, NI number, payroll, pension, tax details.
✅ Training Records – Mandatory & role-specific certifications.
✅ Special Category Data (if applicable):

  • Health Data (e.g., fit notes, maternity/paternity claims).
  • Diversity Data (race, religion, etc.) – only with consent.
    ✅ DBS Checks – We retain online access only (no stored copies).

Why Do We Process This Data?

🔹 Legal Employment Requirements – UK employment law, HMRC, pensions.
🔹 Public Task – Workforce reporting (e.g., Skills for Care datasets).
🔹 Regulatory Compliance – CQC obligations.

Special Category Justifications:

  • Statutory payments (sick/maternity leave).
  • DBS checks (under Data Protection Act 2018).

Data Sharing

Third Parties Include:

  • HMRC, Nest (pensions), Xero (accounting).
  • CQC, police, or courts (if legally mandated).

3. Friends & Relatives

What Data Do We Hold?

  • Basic Contact Details (e.g., next of kin, emergency contacts).

Why?

🔹 Legitimate Interest – Ensuring client/staff safety.
🔹 Consent – Where required (e.g., lasting power of attorney).

Data Sharing

  • Shared only with healthcare professionals, Local Authorities, or law enforcement if legally necessary.

4. Website Data Processing

We collect limited data to:
🌐 Improve user experience.
📊 Analyze site traffic (anonymized where possible).

5. Your Rights

Under UK GDPR, you have the right to:
🔸 Access – Request a copy of your data (free of charge).
🔸 Rectify – Correct inaccurate/incomplete data.
🔸 Erasure – Request deletion where no longer needed.
🔸 Restrict Processing – Limit use while disputes are resolved.
🔸 Withdraw Consent – At any time (where applicable).
🔸 Object – To processing based on legitimate interests.

How to Exercise Your Rights:
📩 Contact us with proof of ID (e.g., passport/driving licence).
⏳ We respond within 1 month.

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